FAQs

Frequently Asked Questions

Orders

How do I place an order?
Browse our store, add items to your cart, and proceed to checkout. We accept all major payment methods.

Can I change or cancel my order?
Contact us as soon as possible — we'll do our best to help before your order ships.

Shipping

Where do you ship?
We ship internationally and  domestically within the United States.

Returns & Refunds

What is your return policy?
Contact us within 30 days of receiving your order and we'll make it right.

My item arrived damaged — what do I do?
Send us a photo of the issue and we'll send a replacement or issue a refund promptly.

Products

Are your products built for outdoor use?
Yes — all our products are selected for durability and real-world performance.

What if an item is out of stock?
Contact us and we'll notify you when it's back.

Contact

How do I reach customer support?
Email us at info@turftech.com — we respond within 1–2 business days. Our customer service team will be happy to answer all questions you may have.